Problem Solving & Decision Making

Problem Solving & Decision Making


This workshop will give the participants the skills to approach problems in a constructive way and facilitate them to build confidence and self-awareness about their problem solving strategies. The experience of completing a work based assignment allows them the opportunity to choose a work problem and take decisions in collaboration with colleagues to find a solution and implement it in the workplace.

Clients inform us that staff acquire a new set of skills and gain a sense of personal achievement by completing this assignment which enables them to make positive changes in the workplace and contribute to a continuous improvement strategy.

Programme Content

  • Ways to recognise, investigate and analyse problems
  • Thinking outside the box
  • Setting objectives in relation to a problem
  • Understanding different types of problems
  • Problem solving procedure
  • Fish bone / cause effect diagrams
  • Brainstorming and creative thinking techniques
  • Decision making techniques-how to evaluate options
  • Implementation techniques– Gantt charts
  • Monitoring and review techniques to evaluate outcomes of problem solving activities

Accreditation by ILM is optional.

Duration & Mode of Delivery

In this one-day workshop you will be enabled to use a range of problem solving and decision making tools for your area of work.

Who should attend?

This course is suitable for managers, team leaders and any staff member who needs to acquire an knowledge of problem solving and decision making tools and is responsible for improving service, cutting costs, finding more efficient ways of working.