The programme is designed to equip managers with the knowledge and skills necessary to lead and manage change in challenging times.
Know the benefits and principles of coaching:
Learn the skills to diagnose the cause of poor performance:
Skills practice - motivate ‘star players’ and coach under-performers:
Use the three approaches for dealing with performance:
Accreditation by ILM is optional.
We combine ‘leading edge’ thinking with a practical interactive delivery style and a combination of input from ‘high-level’ experienced professionals. Small group sharing and self-awareness exercises are also used to ensure that the learning is dynamic, vibrant and representative of best practice.
This course is suitable for
managers who are responsible for best practice, implement a service ethos and
turn corporate aspirations into a personal mission.