Business Improvement Techniques

Business Improvement Techniques


This workshop covers a comprehensive range of business improvement techniques required by any staff member who needs to make the service, process or procedures more efficient and effective.

Programme Content

  • Quality
  • Continuous Improvement
  • Visual management
  • Benchmarking
  • Problem solving process
  • ‘Cause and Effect’ / fishbone diagrams
  • Pareto charts
  • Process flow charts
  • Performance Management

Accreditation by ILM is optional.

Duration & Mode of Delivery

In this one-day workshop you will be enabled to use a range of business improvement tools for your area of work.

Who should attend?

This course is suitable for managers, team leaders and staff members who need to acquire a knowledge of business improvement techniques and are responsible for improving service, cutting costs and finding more efficient and effective ways of working. It is also suitable for staff members who want to support their team in business improvement projects.