ILM Level 3 Leadership & Management

Developing Managers for ‘Challenging Times’

ILM Level 3 Award in Leadership and Team Skills


This programme is designed for first line managers who have no formal training and need to develop their competence to lead and manage change in challenging times. 

Benefits for participants:

You will learn core leadership and management skills, build your leadership competence and gain a nationally recognized qualification. 

Benefits for employers:

The workplace-based assignment will ensure that new skills are effectively transferred to the job and first-line managers will be more competent to motivate teams and manage relationships competently.

Programme Content

Giving Briefings & Making Presentations:

  • Know how to plan and structure your briefing/presentation
  • Skills practice – presentations on the topic of efficiency improvement
  • Feedback and critique

Leading effective Meetings:

  • Plan and structure your agenda
  • Roles and responsibilities
  • Facilitation and chairing skills - meeting simulation
  • Handle conflict issues in the meeting & choose efficiency ideas
  • Feedback and critique

Performance Management:

  • Know the benefits and principles of performance management
  • Learn the skills to diagnose the cause of poor performance
  • Skills practice: motivate star performers and coach under-performers

Duration & Mode of Delivery

In this three day programme we combine skills practice, small group discussion and self-awareness exercises to ensure that the learning is dynamic, vibrant and representative of best practice. 

Who should attend?

This course is suitable for first line managers who are responsible for best practice, implement a service ethos and initiate efficiency improvements to transform their business.