Performance Management

Overview

The programme is designed to equip managers with the knowledge and skills necessary to lead and manage change in challenging times.

Programme Content

Know the benefits and principles of coaching:

• Know how to empower high performers and address under-performers

Learn the skills to diagnose the cause of poor performance:

• Know how to tap into staff potential
• Analysis of staff issues
• Case study feedback

Skills practice - motivate ‘star players’ and coach under-performers:

Use the three approaches for dealing with performance:

• GROW –adopt a coaching style using GROW
  • (Goal, Reality, Options, Will to act)
• PEG – carry out a diagnostic interview using PEG 
  • (Problem, Expectation, Gap)
• PIP – agree an improvement plan using PIP
  • (Problem, Improvement, Plan)

Accreditation by ILM is optional.

Duration & Mode of Delivery

We combine ‘leading edge’ thinking with a practical interactive delivery style and a combination of input from ‘high-level’ experienced professionals. Small group sharing and self-awareness exercises are also used to ensure that the learning is dynamic, vibrant and representative of best practice. 

Who should attend?

This course is suitable for managers who are responsible for best practice, implement a service ethos and turn corporate aspirations into a personal mission.